Terms of service
Last updated: 18 October 2026
Welcome to OTRY — a touch of nature for your little ones. We offer carefully selected natural cotton and wool textiles for babies, children and families.
These terms explain how purchases through otry.com.cy work and set out your rights and our responsibilities. Please read them before ordering and retain a copy. Nothing in these terms limits mandatory consumer rights.
1. The seller and contact details
Your seller is Britcol Ltd, trading as OTRY.
- Email: info@otry.com.cy
- Telephone: +357 95544926
- Business/company registration number: 318696 (Cyprus Registrar of Companies)
- VAT registration number: 10318696I
We offer delivery only to areas within Cyprus served by the delivery provider appointed for your order. The appointed provider may change. Available delivery or collection methods, service coverage and applicable charges are shown before payment. We will not knowingly accept an order for a location we cannot serve.
For our designated courier return arrangement, contact info@otry.com.cy for the correct courier branch and parcel instructions.
2. Using the store and customer accounts
You must be at least 18 and have legal capacity to place an order. Provide accurate contact, billing and delivery information and use a payment method you are authorised to use.
Where an account is available, keep its access details secure and notify us if you suspect unauthorised use. Email verification code and Google sign-in are currently offered. Facebook sign-in may be added in the future. Those providers also have their own terms and privacy notices.
Do not use the website for fraud, unlawful activity, harassment, malware, attempts to bypass security or infringement of others' rights.
We may restrict an account where reasonably necessary to address misuse or security concerns. Any restriction must be proportionate and does not remove your rights relating to existing purchases, refunds or complaints.
3. Products, materials and care
Our current products are sold from available stock. We do not currently offer pre-orders, subscriptions, gift cards or personalised products. Product pages describe the relevant material, dimensions, sizes, features and care information. Please check these details before ordering.
Natural fibres and manufacturing processes can produce minor differences in texture, weave or shade. Screen settings can also affect displayed colours. These observations do not excuse a product that is faulty, materially different from its description or otherwise fails to meet legal conformity requirements.
Follow the manufacturer's care and safety instructions, including washing, drying, age and size guidance where applicable. Misuse or unsuitable washing can cause damage, but we will assess a reported fault fairly rather than assume it resulted from care.
Our general product information does not replace manufacturer safety instructions or professional medical advice. Do not use an item contrary to its intended purpose. These provisions do not exclude our product-safety obligations or liability.
4. Prices, taxes and payment
Prices are shown in euros (€). Consumer prices include applicable VAT and other applicable taxes. Delivery charges and any additional charges are shown before you commit to payment.
Payments are processed through Shopify Payments. Available methods currently include Visa, Mastercard, Maestro, Apple Pay and Google Pay, subject to availability at checkout. Payment is required to complete your purchase.
Prices and promotions may change for future orders. A change does not alter the agreed price of an order already accepted.
Promotions apply subject to their clearly stated conditions. If a displayed offer is inconsistent with checkout, contact us before purchasing so we can resolve it. This does not restrict your rights concerning misleading information or an offer that forms part of your contract.
5. Placing an order and contract formation
Before submitting your order, you can review the products, quantities, delivery information and total, and correct errors. Submitting the payment-obligation order button places an order with an obligation to pay.
We accept your order when we send the OTRY order confirmation email confirming your purchase. A dispatch email subsequently confirms that the goods have been sent. Please contact us promptly if you do not receive confirmation after payment.
We may decline an order before acceptance for a reasonable reason, such as unavailable stock, inability to deliver to the specified location, failed payment or reasonable evidence of fraud. If payment has been collected for an order we cannot accept, we will refund it without undue delay.
If we identify a material pricing or product-description error before acceptance, we will explain it and allow you to confirm a corrected order or cancel. We will not impose a higher price without your agreement. Once an order is accepted, our obligations and your statutory rights apply; we do not have an unrestricted right to cancel. If a problem arises after acceptance, we will contact you and seek a lawful resolution rather than impose a revised price or replacement product without agreement.
We will provide confirmation of the contract and relevant terms by email or another durable medium. Please retain it.
6. Order processing and delivery
Estimated delivery is 3–5 business days from purchase, including order preparation and courier transit, depending on the appointed provider, service and location. We send a dispatch confirmation when your order leaves us. Business days exclude weekends and public holidays. Any different delivery estimate applicable to your order will be shown before payment.
These are estimates unless a particular deadline is expressly agreed. If we expect a material delay, we will contact you.
Available delivery or collection methods and applicable delivery charges are shown before payment. Free delivery applies only where indicated at checkout, subject to the advertised offer and its stated conditions. If an advertised offer is not correctly reflected at checkout, contact us so we can resolve the discrepancy.
Unless a different delivery time has been agreed, delivery must take place without undue delay and no later than 30 days after the contract is concluded. If we fail to deliver within the agreed or applicable period, you may require delivery within an appropriate additional period and cancel if we still fail. An additional period is not required where we refuse delivery or an agreed delivery date was essential in the circumstances and this was made clear before the contract. Any resulting refund will be made without undue delay.
We remain responsible for the goods until you, or a person you nominate other than the carrier, physically receives them. Handing a parcel to the courier does not transfer delivery risk to you. The statutory exception applies if you independently commission a carrier we did not offer.
Check delivery details carefully and follow the collection instructions. If a parcel is not collected or an address needs correction, contact us promptly. Any proposed additional delivery charge will be explained and agreed where lawful. Non-collection does not by itself constitute a withdrawal notice or remove your statutory rights.
Contact us if an order is missing or delayed. We will investigate with the carrier; you do not have to resolve our delivery obligations directly with the courier.
7. Changes to paid orders and withdrawal before delivery
Once payment is completed, there is currently no self-service facility to edit or cancel an order. For an order change, contact info@otry.com.cy promptly; we will try to accommodate it, but changes may no longer be operationally possible.
This does not remove your statutory right to withdraw. You may notify us of withdrawal before delivery as well as during the applicable period after delivery. If the parcel has already been dispatched, we will explain the return arrangements. The refund and return rules in sections 8 and 9 apply.
8. Your 14-day right of withdrawal
For eligible distance purchases, you may withdraw without giving a reason within 14 days after the day on which you, or your nominated recipient other than the carrier, receives the goods.
If goods in one order are delivered separately, the period starts after receipt of the last item. If one item is delivered in several lots or pieces, it starts after receipt of the last lot or piece. Applicable rules extend a deadline ending on a weekend or public holiday to the next working day.
To withdraw, send a clear statement of your decision to info@otry.com.cy. Please include your order number, and identify the items concerned so we can locate your purchase. You may use the model withdrawal form at the end of these terms, but it is not compulsory. Giving notice before the deadline is sufficient; our prior approval is not required.
Our website does not currently provide a dedicated online withdrawal function. You can notify us of your decision to withdraw by emailing info@otry.com.cy. You do not need to sign in to a customer account or obtain our prior approval. Sending your notice before the withdrawal deadline is sufficient. We will acknowledge receipt by email without undue delay.
Send the goods to the returns address in section 1 without undue delay and within 14 days after notifying us. The deadline is met if you send them before that period expires. Our standard return arrangement is through our designated courier. Contact us for the correct courier branch, return destination and parcel instructions before using that arrangement. This practical arrangement does not restrict your mandatory right to send the goods back to OTRY or a person authorised by us to receive them. Our prior approval is not a condition of statutory withdrawal.
For an ordinary change-of-mind return, you bear the direct return-delivery cost, provided we informed you of this before purchase. For any goods that cannot normally be returned by post, we will disclose the return cost or a reasonable estimate before you order. Faulty, incorrect or non-conforming goods are handled separately under section 10.
9. Return condition, exceptions and refunds
Please return items unused and in their original condition, with all original packaging and tags, and pack them securely. Avoid washing, substantial use or damage before deciding whether to keep them. Washing or substantial use may reduce the value and therefore the refund, but we will explain any justified deduction.
For statutory withdrawal, you may handle the goods as necessary to establish their nature, characteristics and functioning, as you reasonably would in a shop. You are responsible only for diminished value resulting from handling beyond what is necessary, where the law permits this.
Our current range consists of standard products. We do not apply a blanket hygiene exclusion to ordinary blankets, towels, ponchos, sleep sacks or other textiles. Any future statutory exception must be legally applicable to the particular product and disclosed before purchase; it cannot be introduced retrospectively for your order.
We inspect returned goods to assess their condition and any reduction in value. Washing, substantial use, damage caused after delivery or missing packaging or tags may justify a deduction where they cause a demonstrable reduction in value beyond necessary inspection. Any deduction will be assessed individually and explained to you; it is not an automatic refusal of your withdrawal.
For hygiene reasons, a statutory withdrawal exclusion applies only where the goods meet the legal conditions for that exclusion, including where sealed goods are unsuitable for return for health-protection or hygiene reasons and have been unsealed after delivery.
For an ordinary change-of-mind return, you bear the direct return-delivery cost. We cover the necessary return costs for faulty, incorrect or otherwise non-conforming goods, as explained in section 10.
For a valid withdrawal, we refund the payments received, including the cost of our least expensive standard delivery option for the returned order. We do not have to refund the extra cost of a more expensive delivery method you selected.
We refund without undue delay and within 14 days after receiving and inspecting the goods.
Refunds use the same payment method unless you expressly agree otherwise, without a refund fee. Statutory refunds are not replaced with store credit without your agreement.
These provisions do not restrict your rights concerning faulty, damaged, incorrect or non-conforming goods under section 10. We do not currently offer a general extended change-of-mind period or guaranteed exchange service beyond statutory rights. Any individual goodwill arrangement does not restrict those rights.
10. Faulty, damaged, incorrect or non-conforming goods
Your goods must meet applicable legal requirements, including matching their description and having the quality, functionality and durability you are entitled to expect.
Consumer purchases benefit from the minimum two-year legal guarantee from delivery, and any longer protection applicable under law. A manufacturer warranty, where offered, is additional and does not replace your rights against OTRY.
If an item is faulty, damaged or incorrect, contact info@otry.com.cy with your order details and a description. Please report a problem promptly to help us investigate. Photographs can help where practical, but a 48-hour report or photographs are not conditions for exercising statutory rights.
You may be entitled to repair or replacement free of charge, within a reasonable time and without significant inconvenience. Under Cyprus law, repair or replacement must not exceed 25 days from when we are informed of the lack of conformity, unless you expressly agree to an extension. If a serious lack of conformity becomes apparent within 30 days of delivery, you have the right to reject the goods and terminate the contract or request immediate replacement. Where the legal conditions are met, you may instead be entitled to a price reduction or termination and refund, including where repair or replacement is impossible, refused, unsuccessful or inappropriate in the circumstances. We will cover the necessary costs of statutory remedies, including relevant return delivery.
Fair wear, accidental damage or damage caused by misuse after delivery is not automatically a product defect. These matters will be assessed against the actual facts and applicable law.
11. Privacy and marketing choices
Our Privacy Policy explains how personal information is handled:
https://otry.com.cy/policies/privacy-policy
Acceptance of these terms does not constitute consent to optional marketing or tracking. You can manage those choices separately.
Our store is hosted by Shopify, which processes information when you visit and purchase. Where Shopify's enhanced services are enabled, this may include services using information about interactions with OTRY, other merchants and Shopify. Information is shared with Shopify and relevant service providers, which may be located outside Cyprus or the EEA, subject to applicable safeguards and consent requirements. Details and controls are explained in our Privacy Policy and Shopify's Consumer Privacy Policy: https://www.shopify.com/legal/privacy/consumers
12. Website content and external services
OTRY's branding, photographs and original website content are protected by applicable intellectual-property rights. You may use the website for personal shopping and retain product and order information for your own records. Commercial reproduction requires permission or another lawful basis.
External platforms and payment or sign-in services have their own terms. Using them does not remove OTRY's responsibilities as your seller.
We take reasonable care to maintain accurate information and a functioning website. Temporary technical interruptions may occur. These do not excuse failure to fulfil an accepted order or remove mandatory consumer rights.
13. Responsibility and circumstances beyond our control
We are responsible for breaches of our legal and contractual obligations in accordance with applicable law.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including applicable liability for defective products, fraud, or death or personal injury caused by negligence. Your statutory consumer remedies remain available.
If an event beyond our reasonable control affects delivery or performance, we will inform you and take reasonable steps to reduce its impact. Your rights to cancel and obtain a refund where applicable continue to apply. A courier delay does not automatically remove our responsibility for delivery.
14. Complaints and dispute resolution
For a complaint, email info@otry.com.cy with your order details and the outcome you seek. We will investigate and respond without undue delay.
You may contact the Cyprus Consumer Protection Service or, for eligible cross-border matters, the relevant European Consumer Centre. Applicable alternative dispute resolution information will be provided where required if we cannot resolve your complaint.
These terms do not require you to waive court proceedings or accept compulsory arbitration.
15. Applicable law and changes
These terms are governed by Cyprus law. Where mandatory consumer protections of another applicable jurisdiction apply, this choice does not deprive you of them. You retain any mandatory right to bring proceedings before the courts competent under applicable law, including your home courts where applicable.
The version accepted for your purchase governs that purchase. Later changes apply prospectively and do not retrospectively reduce your rights under an existing contract.
If a provision is invalid, the remaining terms apply to the extent legally permissible.
Model withdrawal form
Use this only if you wish to withdraw. You may instead send any clear statement.
Email To: info@otry.com.cy
Address: Agias Sophias 99, Limassol, 3066, Cyprus
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Goods: ____________________
Order/reference number, if available: ____________________
Ordered on / received on: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s), only if this form is sent on paper: ____________________
Date: ____________________
Delete the wording that does not apply.